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ACD Display Solutions

Answer Plus has a quality portfolio of ACD Display products to display your Queue and Agent Information, and provide enhanced statistics to enable better management of your Nortel Call Centre.

ACD Wallboards:

  • Tricolour Wall Displays -- 1, 2 & 4 Line colour displays.
     

Display Software:

  • Vision and My Vision

Vision and MyVision Client. for Symposium Call Centre Server (SCCS), Express, BCM, and Meridian ACD

 

Fast delivery of Real-time data is critical to the success of your Call Centre. Vision and MyVision Client has been specifically designed to integrate with Nortel's Call Centre products including Symposium Call Centre Server (SCCS), Symposium Express, BCM, and even Meridian 1 ACD to delivery fast, accurate information to your agents and supervisors. Driven by a friendly user interface that can be accessed by multiple Supervisors, the Vision administration software allows you to quickly configure new statistics or text messages to be displayed, or you can drag a previously defined element and simply drop it on a sign.

Tricolour ACD Displays (135KB)
DTI's Tri-colour ACD display is designed to be mounted prominently on a wall or ceiling for visual broadcast os ACD agent and queue information.    The "queue status" information displayed includes Queue No., Active Agents, Longest Call Waiting time and No. of Timed Overflow calls.  

Vision and MyVision (456KB)
Companies with Nortel Symposium Call Centre Server (SCCS) improve their performance by keeping their agents informed and alerted to sudden changes. Vision software captures sophisticated ACD information from the SCCS and broadcasts user formatted stats and text to DTI wall displays.

 
 
 
 Message On Hold Solutions