The Oscom Unified Recording Management System (URMS) is a powerful and highly flexible platform capable of being utilised in any environment requiring call recording or screen captures.

Features:

• The Oscom URMS Call Recording and Screen Capture Platform is built on the stability of Linux with a specific focus on security and scalability.

• The URMS can be used in any environment requiring call recording and/or screen captures. This ranges from inbound and outbound call centres that need to record calls for quality assurance and compliance, to municipalities such as police departments.

• URMS uses AES-256 bit encryption to encrypt all call recordings and screen captures.

• One of the most powerful features of URMS is its ability to search and index the calls.

• The screen capture component of URMS is Cross Platform compliant and has been tested on Microsoft Windows, Apple OSX and Linux platforms.

• The modular design of Oscom URMS allows it to scale from a single user through to a large call,centre or distributed level organisation operating multiple sites in different geographical locations.

Specification:

• The Oscom URMS hardware can be configured with FXO, FXS, E1/T1, BRI or PRI telephony interfaces or as a network appliance for SIP or IAX.2 telephony, or as a combination.

• The Oscom URMS hardware is available in a 250GB, 500GB or 1TB RAID-1 configuration.

• Also available as a VMWare appliance.

Levels of access:

There are 3 levels of user: System Managers, System Supervisors and Agents.

Managers and Supervisors have full and "real time" access to monitor all agent activities.

Agents communicate with the server and automatically initiates screen capture* - in either interactive or silent mode.  (*Where screen capture is an invoked facility for the site.)

Why Record ?:

There are many valuable reasons why companies record telephone conversations:

• Customer Service Quality Monitor  - recording calls ensures best practice.

• Transaction Recording  - record critical information to ensure accuracy of transactions, including audio and visual recording of screen transactions.

• Compliance Monitoring  - ensure industry regulations are met.

• Security Alerts  - record bomb/violence threats and verbal abuse.

Oscom URMS Brochure (1.09Mb) provides an overview of the product, key benefits, and technical specifications.

Almost every company has a Call Record application that can deliver substantial business benefits.

What’s yours?

The Oscom 114 Audio Gateway is a 4 port version of the Oscom 110, and is teamed with Back Office & Call Manager software. Simply connects in line with Digital PBX's telephones and plugs into the USB connector on a PC./Voice Server

•  No Handset Cord connection

• No complex Sound Card adjustments

• Simple: Digital Connectivity !

Using Oscom's "True Digital" technology, Oscom 114 stores conversation in the same high quality format as your digital telephone, ensuring excellent sound quality.

Identical compatibility as per the Oscom 110 (see above).

Call Manager is a sophisticated supervisor search and playback application, which is part of the  Professional range of Digital Call Recording solutions.

The Oscom 1116 Audio Gateway is a 1U rack mounted stackable 16 extension device designed to be installed in your equipment room to monitor multiple extensions on one server.

The Oscom 1116 Audio Gateway is designed for higher density applications.

Oscom 1116 Audio Gateway Features:

• Connects to the digital extension wiring in the PBX switch room
• Rack mounted product with 16 extensions per unit
• Up to 4 units can be used (up to 48 extensions) on one dedicated PC/server
• (Multiple PCs can be used to increase Capacity)
• Is compatible with most major PBX types Easy Plug n' play USB connection
• Superb fully digital sound quality
• Uses PBX digital information such as Caller ID
• Complete with Back Office and Call Manager software to deliver high performance with a low price.

Using Oscom's "True Digital" technology, Oscom 1116 stores conversation in the same high quality format as your digital telephone, ensuring excellent sound quality.

Identical compatibility as per the Oscom 114 & 110 (see above).

Call Manager is a sophisticated supervisor search and playback application, which is part of the  Professional range of Digital Call Recording solutions.

The Oscom 110 Analogue Adapter is the perfect entry level hardware for desktop recording applications. Although it's our basic hardware model, it has many sophisticated features not available on other recorders.

Oscom 110 Analogue Audio Gateway Features:

The Oscom 110 Analogue Universal Adapter enables easy recording of any IP, Digital or analogue business telephone at the handset (curly cord), or can just as easily be used to record Analogue lines or 2 Way Radio channels (isolation device required).

• Connects to Analogue Line (PSTN) and will log Caller ID and Number Dialled information along with conversation
• Unique line and handset (curly cord) connectivity allows you to get the best of both worlds, i.e. caller id, digits dialled and accurate start/stop from the line as well as a balanced signal mix (local and remote end) from the handset connection.
• As a Universal Adapter the Oscom 110 Analogue Audio Gateway can also connect to any IP, Digital or analogue business telephone at the handset (curly cord).
• Complete with application software, and installed in minutes, the Universal Adapter delivers the best analogue desktop connectivity and recording on the market.
• Can be used in conjunction with Oscom 110/114/1116 products using Call Manager.** Conditions apply.

BackOffice Analogue Recorder runs as a full-time utility recording all calls to and from every connected telephone or line. On PBXs where caller ID is supported on analogue extensions, it will also capture the Caller ID and number dialed of every call and make part of the call record.

Choose from the following Analogue Recorders:

Analogue 02	Analogue 04	Analogue 08

BackOffice Analogue Recorder software resides on a PC/Server in the PBX room. Combined with either the Analogue 02, Analogue 04 or Analogue 08 hardware solutions that in turn are connected to the analogue extension wiring of your telephone system, or directly onto your incoming analogue lines. BackOffice Analogue Recorder provides a true centralized recording solution for large and small applications.

BackOffice Analogue Recorder provides a variety of settings and options to deliver the results you are looking for:

• Mix any combination of digital and analogue connections (team with any Oscom "11__" series hardware devices, ie; 110, 114, 1116 recorders)

• Direct line or behind PBX connection

• Caller ID and digits dialled recorded

• Audio balancing on per port basis

• Store calls anywhere on your network

• ‘Ignore’ short calls setting - eliminates very short recordings

• Archive management on a per channel basis

• Simple to set-up and change as needed.

The Expandable Digital-to-Analog (EDAC) recording interface translates proprietary PBX switch data to an analog format used by call monitoring hardware. Expandable one port at a time, the EDAC lineup supplies quality digital conversion for an unprecedented number of PBX types.

Key Features

• EDAC base unit accommodates twelve individual port cards
  
• Installs in the switch room with minimal wiring and assembly
  
• Secure system-- agents cannot disconnect recording at the desktop

Expandable DAC product datasheet (134KB) includes an overview of the product, key benefits, configuration diagram and technical specifications.

The Digital to Analogue Converter (DAC) transforms digital signals into analogue. Installed between the PBX/KTS and the digital telephone set, the DAC enables the recording of "digital" conversations on standard Analogue voice recorders.

Key Features

• Supports up to 48 remote users
  
• Available in a 12-slot rack mount configuration
  
• Connects to a voice logger or call recording device

Digital to Analog Recording Interface product datasheet (61KB) includes an overview of the product, key benefits, configuration diagram and technical specifications.