Propensity Call Centre Automation
Answer Plus Communications are proud to announce our partnership with Propensity International to deliver Call Centre Automation for our clients:
Objective
Propensity International delivers integrated software solutions to turn call centres into efficient and highly productive operations. Propensity Call Centre Automation solutions are designed to incorporate the strategic objectives of the business and to utilize effectively the very best technology and systems available today.
Features
Propensity works the way that you work:
Through customizable work flow management – Propensity’s graphical user interface enables the custom design of call centre work flows and processes.
Without the need for programming or technical training, call centre managers can quickly and easily define campaigns, scripts, data to be captured and CSR’s work processes.
For the operator, Propensity provides an easy to use thin client (browser based) interface with clear prompting and data entry screens and complete integration for dialling and in-bound calls.
The result is a tool that maximizes the operators’ efficiency and accuracy.
From a technical perspective, Propensity enables seamless integration with major CTI and PABX systems (NEC, GENESYS, ZEACOM), as well as data connectivity with existing enterprise applications, such as CRM and order entry systems.
To manage call centre operations, Propensity provide a range of strategic reporting and analytical tools. Drawing from all available datasources (CTI, campaigns and enterprise applications), Propensity delivers a range of KPIs and metrics that keep all levels of management informed and in control.
Propensity International – A Complete Offering
To ensure a successful implementation, Propensity provides a truly holistic approach to each and every project it undertakes.
On behalf of our clients, Propensity delivers a complete range of services including:
- Strategic Needs Analysis
- Customisation and Programming
- Installation
- Training
- On-going Support
Please Contact Us for further information.
See the Propensity Case Study for an example of the services available.